Buyer Beware

AAFES shops are required to provide certain services during BMT. This page tells you what to expect — and what to do if a service goes wrong.

Bottom line: You are the customer, and the contractor is there for you. If you are not satisfied for any reason, report it to your instructor. They'll bring it to their supervisor's attention for further action.

Dry Cleaning

• Dry cleaning / laundering services are OPTIONAL and NOT MANDATORY.
• OCPs will not be starched or pressed.
• You may request starch to aid in appearance of your blue uniform shirts.
• When picking up items, check the laundry mark to ensure the items belong to you.
• Do not accept anything but your own laundry.
• Always check that items are pressed properly and starched if you requested it.
• Check shirts / blouses for any black markings or stains before payment.
• If a button has popped off because of dry cleaning, the contractor will replace it free of charge.
• If your laundry doesn't meet your satisfaction, they should redo it free of charge.
• If you receive the wrong items — or items don't arrive on the date indicated — inform the salesperson and contact your instructor. The contractor will replace lost items. Do not accept used clothing for lost items.
• If you're still not satisfied, do not pay or accept your items. Place items back on the rack and contact your instructor immediately.
• If you pay and leave with your items, you are responsible for what you receive.

Beauty Shop

• The MTI will make individual appointments for your flight — not group appointments.
• MTIs make appointments by name for female trainees at the mini-mall or main BX and schedule specific services required (cut, hair coloring, etc.).
• Trainees must arrive 15 minutes prior to the appointment and sign in.
• You do not have to have your hair shampooed before being cut, or have your hair blown dry before leaving.
• Only pay for the services you have asked for.
• Tips are not mandatory, but are accepted.
• If you're unhappy with the service, address concerns to the contractor.
• If still not satisfied, inform your instructor.

Stripes

• Always ensure stripes are sewn on straight and centered on your sleeve.
• If there are any problems, contact your instructor.

Patio Machines

If you lose any money in your squadron's patio machines:

1. Contact your Charge of Quarters or your instructor.
2. They'll give you an appointment slip to take to your assigned exchange / mini-mall to get your money back.
3. The exchange / mini-mall will need to know:
   • Machine location
   • Machine number
   • Item you were trying to buy
   • Whether you lost money or the machine is broken

Flight Pictures

• You may not need as many photos and videos as are offered.
• Don't get talked into buying items (pictures, memorabilia, rings, shirts) if they're too expensive.
• However, by signing up, you indicate your intent to purchase these items.