Complaints Resolution Coordinator

What does the Complaints Resolution Coordinator career field do?

Advises the Inspector General and Commander on all activities related to CRP and Fraud, Waste, and Abuse (FWA). Provides feedback, support, and assistance to the Inspector General.

Duties and responsibilities

• Plans, organizes, and executes a wide range of activities for the unit or command Complaints Resolution Program (CRP) and Fraud, Waste, and Abuse (FWA) Program, ensuring compliance with legal and regulatory requirements, and ensuring the best interest of the Air Force and Airmen needs are met.
• Identifies and researches trends and patterns; and recommends policies and practices to promote the health, safety, and fair treatment of all military and civilian employees
• Supports the IG in the development, review, and full implementation of local standard operating procedures, supplements to MAJCOM policies and procedures, etc., to achieve prompt and proper resolution of investigations and inquiries under the Inspector General Complaint System.
• Serves as the eyes and ears of the commander; performs analysis of a variety of unusual situations; identifies and researches trends and patterns; and proposes new policies and practices to promote the health, safety, or fair treatment of all military and civilian employees.
• Maintains an effective working relationship with all organizations, commanders, senior military and civilian leadership, representatives from higher headquarters IGs, other military service Igs, and external agencies.
• Manages policies and procedures for conducting complex complaint analyses from initial receipt of complaint through case completion/closure.
• Coordinates with IG team officer, enlisted and civilian leaders on manpower, personnel, training, and execution of policies and provides general leadership to IG.
• Utilizes established methodologies for accomplishing IG investigations when complaint analysis determines an investigation is warranted.
• Supports the unit with congressional, presidential, and other high-level inquiries; in identifying potential FWA; and monitors the 24/7 FWA Hotline.
• Participates in the education and training program for commanders and base populace by briefing personnel on their rights and responsibilities in regards to the Air Force Complaints Resolution and Fraud, Waste, and Abuse programs.

Specialty qualifications

Knowledge.

• Knowledge of the laws, regulations, Executive Orders, court decisions, UCMJ, and issues related to the IG complaints resolution process; investigative techniques, principles, and procedures to conduct difficult, but well-precedent investigations of allegations of fraud, waste, and abuse or other complaints of wrong-doing or inappropriate behavior on the part of federal military and civilian employees.
• Knowledge of the unit’s mission, roles, functions, organizational structure, and operations of DoD, AF, or other entities that govern, interface with, and/or influence the complaints resolution process.

Education. Must possess be current in all Professional Military Education commensurate with current grade.

Training. For retention of this SDI, completion of the Inspector General Training Course-Complaints Resolution taught by SAF IGQ is mandatory within 6 months of appointment to the 8I200 position.

Experience. Must be the minimum grade of E-6 and currently possess a 7 level AFSC.

Other.

• For entry and retention of the SDI, the following are mandatory as indicated:
• No Unfavorable Information File, civil convictions (other than minor traffic violations), or open IG investigations.
• Must possess current Secret (minimum) security clearance IAW DoDM 5200.02, DAFMAN 16-1405, Air Force Personnel Security Program.
• Recommendation by unit commander for Inspector General Duty.
• Demonstrated ability to prepare verbal/written reports and briefings.
• Outstanding military appearance, bearing and conduct.
• For award and retention of AFSC 8I200, must maintain local network access IAW AFI 17-130, Cybersecurity Program Management and DAFMAN 17-1301, Computer Security.

Utilization Note (RegAF only):

• Award of this SDI is only authorized when an airman is filling a funded 8I200 Unit Manpower Document (UMD) authorization. When the member is filling a valid 8I200 UMD authorization, 8I200 is authorized as the awarded (secondary, third or fourth), Control and Duty AFSC. Once the member is no longer filling a valid 8I200 UMD authorization, 8I200 is no longer authorized as the Control and Duty AFSC, but will remain as an awarded (secondary, third or fourth) AFSC IAW DAFMAN 36-2100, unless the member is disqualified from the SDI then it will not remain as an awarded AFSC. Further, 8I200 is not authorized for award as the PAFSC when filling a funded 8I200 UMD authorization unless incumbent has no other awarded AFSCs. Airmen performing 8I200 duties, but not filling a funded 8I200 UMD authorization will have no change in their awarded, control and duty AFSCs. Ensure airmen employed outside of their CAFSC are managed IAW AFMAN 36-2100, Military Classification, Technician Training, and Retraining. Use Outside of Control AFSC. All 8I200 positions are to be filled strictly via local hire with the exception of locations that have SMSgt authorizations. Only eligible personnel, already collocated at an installation with a valid 8I200 UMD position will be considered to fill these positions. EQUAL-Plus Ads and Permanent Change of Station (PCS) moves will not be authorized in an effort to fill 8I200 positions unless local hire process garners no qualified applicants and an ETP has been approved by AFPC/DPPAM.

Civilian career paths

Comparable civilian careers for this field pay roughly $71,690–$128,620 per year (median salaries; varies by role and location):

• Compliance Managers: $128,620
• Compliance Officers: $71,690
• Management Analysts: $95,290