Health Services Management

What does the Health Services Management career field do?

Plans, develops, manages, and performs health services and support activities. Related DoD Occupational Subgroup: 134000.

Duties and responsibilities

• Performs clinic front desk receptionist duties. Will comply with all Defense Health Agency and Air Force standards and processes. Will verify patient identity, eligibility, and demographics. Will check the patient in for appointments, enter patient information into Electronic Health Record, and obtain third party collection information. Identifies members assigned to sensitive duties programs, and flags record as appropriate. Ensures patient is enrolled in online patient portal secure messaging. Determine from patient if visit is injury related. Complete end of day processing.
• Performs and manages medical information technology. Executes cyber security principles by protecting systems, networks, and programs from digital attacks. Manages hardware and software activities. Monitors information technology security programs. Deploys, sustains, troubleshoots, and repairs standard voice, data, video network, radio maintenance, and cryptographic client devices in-garrison and deployed environments. Sustains and operate systems through current troubleshooting methodologies, repair, and system performance analysis. Oversees service level agreements with communication communities.
• Provides quality support through the administration of Commander programs to Unit Commanders, First Sergeants, Air Force members, and their families. Administers unit personnel programs and other key programs that are deemed essential by the Unit Commander. These programs include but are not limited to personnel action changes, duty status updates, evaluations, decorations, maintain Personnel Information Files (PIF), in-processing, out-processing, Drug Demand Reduction (DDR) program, Government Travel Card (GTC) program, leave program, and the reenlistment/extension program.
• Provides support in administering the Personnel Reliability Assurance Program for key Military Treatment Facility personnel. Understands the impact on medical conditions considering reliability standards and the recognition of Suitability Factors. Completes documentation and reporting procedures. Ensure initial and refresher training is conducted and current training is documented for personnel. Inventories Personnel Reliability Program health records with base roster. May make health notification to Certifying Officials.
• Performs duties as the Unit Deployment Manager, managing Unit Type Codes (UTCs) and ensuring assigned personnel are appropriately trained and equipped. Ensures publication and currency of unit plans and provides input to wing plans through Medical Contingency Response Plan (MCRP), Installation Emergency Management Plan 10-2, Disease Containment Plan, Installation Deployment Plan, etc. Coordinates and manages medical deployment activities. Prepares, briefs, and submits classified readiness reports. Conducts, coordinates, schedules, tracks, and documents medical readiness training. Aids with War Reserve Material inventory. Establishes and augments the Medical Control Center. Provides training on managing classified material, utilizing communication devices, logging events, and after-action reports.
• Oversees Uniform Business Office, programs to include third party collection activities, Medical Affirmative Claims, and Medical Service Account program management. Assists in manpower surveys and in developing manpower standards. Analyzes workload and maintains the Unit Manpower Document, Unit Personnel Management Roster and ensures accurate requirements, funding, and the correct assignment of personnel. Utilizes timesheet tracking program. Coordinates Memorandums of Understanding, Memorandums of Agreement, Support Agreements and Training Affiliations.
• Coordinates and prepares patient movement, enplane and deplane of patients, creation of the patient manifests, and launch and recovery of missions.
• Serves as interface between Medical Treatment Facilities and Higher Headquarters for healthcare management. Directs personnel, programs, supports staff and beneficiaries. Advises, develops, and implements optimal business practices and strategies. Optimizes healthcare delivery for enrolled beneficiaries. Oversees Referral Management Center, tracks consultations to physicians. Validates travel entitlements for patients.

Specialty qualifications

Knowledge. Knowledge is mandatory of: general clerical procedures; medical terminology, regulations, and directives; medical ethics; health records administration; principles of coding; and anatomy and physiology.

Education. For entry into this specialty, completion of high school or General Education Development equivalency is mandatory.

Training. For award of AFSC 4A031, completion of a Health Services Management Apprentice course is mandatory.

Experience. The following experience is mandatory for award of the AFSC indicated:

• 4A051. Qualification in and possession of AFSC 4A031.
• 4A071. Qualification in and possession of AFSC 4A051. Also, experience supervising a Health Services Management Function and maintenance/management of healthcare-related systems.
• 4A091. Qualification in and possession of AFSC 4A071. Also, experience managing a Health Services Management Function, associated healthcare-related systems, and personnel.

Other. The following are mandatory as indicated:

• See attachment 4 for additional entry requirements.
• For entry into S shred, prior qualification in and possession of PAFSC 4A051/71.
• For award and retention of these AFSCs, must maintain local network access IAW SoDM 8140.03 Cyberspace Workforce Qualification and Management.
• AFR Only: Current AFR members seeking to retrain into the 4A0X1 career field is restricted to the grades of E-7 and below. Retraining packages for SelRes members seeking entry into the 4A0X1 career field require approval from the respective AFRC 4A0 MAJCOM Functional Manager.

Civilian career paths

Comparable civilian careers for this field pay roughly $27,080–$185,950 per year (median salaries; varies by role and location):

• Acute Care Nurses: $75,330
• Administrative Services Managers: $98,890
• Anesthesiologist Assistants: $115,390
• Audio and Video Technicians: $47,920
• Camera and Photographic Equipment Repairers: $40,330
• Captains, Mates, and Pilots of Water Vessels: $77,130
• Cardiovascular Technologists and Technicians: $59,100
• Chief Executives: $185,950
• Clinical Data Managers: $98,230
• Clinical Nurse Specialists: $75,330
• Community Health Workers: $42,000
• Compliance Managers: $116,350
• Computer Network Support Specialists: $65,450
• Critical Care Nurses: $75,330
• Customer Service Representatives: $35,830
• Data Entry Keyers: $34,440
• Dental Assistants: $41,180
• Dental Hygienists: $77,090
• Dental Laboratory Technicians: $42,110
• Diagnostic Medical Sonographers: $75,920
• Dietetic Technicians: $30,110
• Embalmers: $47,630
• Emergency Management Directors: $76,250
• Emergency Medical Technicians: $36,650
• Environmental Science and Protection Technicians, Including Health: $46,850
• File Clerks: $34,090
• First-Line Supervisors of Office and Administrative Support Workers: $58,450
• Funeral Home Managers: $74,200
• Geographic Information Systems Technologists and Technicians: $92,870
• Health and Safety Engineers: $94,240
• Health Education Specialists: $56,500
• Health Information Technologists and Medical Registrars: $51,840
• Health Specialties Teachers, Postsecondary: $99,090
• Histology Technicians: $54,180
• Histotechnologists: $54,180
• Home Health Aides: $27,080
• Intelligence Analysts: $86,940
• Licensed Practical and Licensed Vocational Nurses: $48,820
• Magnetic Resonance Imaging Technologists: $74,690
• Medical and Clinical Laboratory Technicians: $54,180
• Medical and Clinical Laboratory Technologists: $54,180
• Medical and Health Services Managers: $104,280
• Medical Assistants: $35,850
• Medical Equipment Preparers: $38,800
• Medical Equipment Repairers: $51,610
• Medical Records Specialists: $44,090
• Medical Secretaries and Administrative Assistants: $37,350
• Medical Transcriptionists: $35,270
• Morticians, Undertakers, and Funeral Arrangers: $54,100
• Motorboat Operators: $55,910
• Neurodiagnostic Technologists: $44,090
• Nuclear Medicine Technologists: $79,590
• Nuclear Technicians: $84,190
• Nurse Anesthetists: $183,580
• Nurse Midwives: $111,130
• Nursing Assistants: $30,850
• Occupational Health and Safety Specialists: $76,340
• Occupational Health and Safety Technicians: $53,340
• Occupational Therapy Aides: $30,180
• Occupational Therapy Assistants: $62,940
• Office Clerks, General: $35,330
• Ophthalmic Medical Technicians: $37,940
• Ophthalmic Medical Technologists: $44,090
• Opticians, Dispensing: $38,530
• Orderlies: $30,030
• Paramedics: $36,650
• Patient Representatives: $44,090
• Personal Care Aides: $27,080
• Pharmacy Aides: $29,280
• Pharmacy Technicians: $35,100
• Phlebotomists: $36,320
• Photographic Process Workers and Processing Machine Operators: $34,720
• Physical Therapist Aides: $28,450
• Physical Therapist Assistants: $59,770
• Physician Assistants: $115,390
• Psychiatric Technicians: $35,030
• Radiation Therapists: $86,850
• Radiologic Technologists and Technicians: $61,900
• Receptionists and Information Clerks: $31,110
• Registered Nurses: $75,330
• Respiratory Therapists: $62,810
• Security Managers: $98,890
• Skincare Specialists: $36,510
• Social and Community Service Managers: $69,600
• Statistical Assistants: $50,360
• Surgical Assistants: $51,840
• Surgical Technologists: $49,710
• Surveying and Mapping Technicians: $46,200
• Word Processors and Typists: $41,050